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Returning a product

Customers of may return products delivered within 30 calendar days after delivery without giving a reason, as long as:
– the products are not used in any way
– the products are in their original packaging
– the product is complete
please note that we will only reimburse shipping fees for returns made due to a quality problem.

Return procedure

  1. Find your order number or invoice number.
  2. With one of these document numbers, contact our customer service at, we will provide you a return number.
  3. Products must be in their original condition and packed. Clearly identify the item to be returned by highlighting the return number.
  4. Dispatch your package making sure that the carrier has loss and/or damage warranty (like ups for example). We do not accept c.o.d. Deliveries.
    Returned items must be sent to this address: Veldt SAS 26, rue du Bourg Tibourg, 75004 Paris, France.
  5. Refund for returns will be given in the same way as the original payment was made once the returned item arrives in our distribution center. Refunds will be made within 30 days from the return of the item. If you want a new product to replace a returned item inform us of your decision or make a new order online.
    For any other queries please send us an email at: